Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your use of sorasolution.com ("the Site") and any services provided by Sora Business Solutions trading as Sora Solutions (ABN supplied on request), based in Newcastle, NSW, Australia ("Sora", "we", "us", "our").

By using the Site or engaging us for services, you agree to these Terms. If you don't agree, please don't use the Site.

These Terms work alongside our Privacy Policy at /privacy-policy. Where you engage us for paid services, the signed Service Agreement for that engagement prevails over these general Terms if there's any conflict.

2. Our services

Sora provides marketing, technology, and growth services to Australian service businesses, including:

• Website design and development
• Search engine optimisation (SEO) and Google Business Profile management
• Paid advertising (Google Ads, Meta Ads)
• CRM setup and automation (primarily on GoHighLevel)
• AI receptionists and conversation AI
• Marketing strategy and growth consulting

Specific deliverables, timelines, pricing, and ownership of intellectual property are set out in the Service Agreement signed at engagement.

3. Engagement and quotes

Any quotes or proposals we provide are indicative until both parties sign a Service Agreement. We reserve the right to revise a quote if the scope, requirements, or assumptions change before signing.

Engagements typically begin once the Service Agreement is signed and the agreed setup or deposit fee has been paid.

4. Pricing and payment

Pricing for our services is set out in your Service Agreement. Unless otherwise stated:

• Monthly retainers are billed on or around the same day each month
• Setup fees are billed on signing the Service Agreement
• Invoices are payable within 7 days of issue
• All prices are in Australian Dollars (AUD) and are GST-inclusive unless explicitly stated otherwise
• Payments are processed via Stripe or Square

Late or unpaid invoices may result in service suspension after written notice. We reserve the right to pause work, suspend hosting, or withdraw access to client systems if an invoice remains unpaid more than 14 days past due.

5. Refunds and cancellations

Monthly retainers operate on a no-lock-in basis: you can cancel at any time with 30 days' written notice (email to hello@sorasolution.com is sufficient). You will be billed for the final 30-day period during the notice window.

Setup fees are non-refundable once work has commenced, as they cover specific deliverables we begin building immediately on signing.

Pre-paid amounts that haven't been earned through delivered work are refundable on cancellation, less any third-party costs already committed on your behalf (e.g. domain registration, premium plugin licences, ad spend).

6. Your responsibilities

For us to deliver effectively, we ask that you:

• Provide accurate information about your business, services, and goals
• Respond to requests for assets, approvals, or feedback within reasonable timeframes (typically 5 business days unless otherwise agreed)
• Hold and maintain any licences, permits, or registrations required to operate your business
• Comply with your industry's advertising regulations (we'll flag known compliance issues, but final responsibility for your advertising rests with you)
• Pay invoices on time

Delays caused by missing input, approvals, or assets may shift project timelines.

7. Intellectual property

Once your engagement has been paid in full, you own all client-facing deliverables we create specifically for you — your website code, copy, designs, and brand assets.

We retain ownership of our underlying tools, frameworks, templates, automations, training materials, and any pre-existing IP we bring to the engagement. We grant you a perpetual, non-exclusive licence to use any of our pre-existing IP that's embedded in your deliverables.

You grant us a non-exclusive, royalty-free licence to display screenshots, results, and high-level descriptions of work we've done for you in our marketing (case studies, social posts, website testimonials), unless you opt out in writing at engagement.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement — including business strategies, financials, customer data, login credentials, and proprietary processes.

Confidentiality obligations survive the end of the engagement.

9. Disclaimers

We provide our services in good faith and to a professional standard. However:

• We make no guarantees about specific marketing outcomes (lead volumes, ad performance, search rankings, revenue). Marketing involves variables beyond any agency's control — your offer, your market, competitors, and platform changes.
• Search engine rankings depend on third parties (Google, Bing) whose algorithms we don't control
• Ad platforms (Google, Meta) may change their policies, pricing, or available features at any time
• Past results for other clients don't guarantee similar results for you
• We may rely on third-party services (hosting, CRMs, payment processors) whose uptime is outside our control

All of our services are provided "as-is" to the extent permitted by Australian Consumer Law. The Australian Consumer Law guarantees that cannot be excluded continue to apply.

10. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or our services is limited to the total fees you've paid us in the 12 months preceding the claim.

We are not liable for indirect, consequential, special, or incidental damages — including lost profits, lost data, business interruption, or loss of goodwill.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under Australian law (including consumer guarantees under the Australian Consumer Law).

11. Termination

Either party can terminate an engagement by giving 30 days' written notice. We may terminate immediately if you materially breach these Terms or the Service Agreement (including non-payment) and don't remedy the breach within 14 days of written notice.

On termination we'll provide you with copies of your data, give you access to your accounts (where we hold them on your behalf), and invoice for any work completed up to the termination date.

12. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing any legal proceeding, both parties agree to attempt to resolve disputes through good-faith negotiation. If that fails, we agree to consider mediation through the Resolution Institute or a mutually agreed mediator before litigation.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the bottom reflects the current version. Material changes will be communicated via our website or directly to active clients. Continued use of our services or the Site after a change constitutes acceptance.

14. Contact

Email: hello@sorasolution.com

Phone: +61 409 422 868

Postal address available on request via the above contact methods.